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    How can we help you?


    Dear Customers,

    PURE is aware some callers are struggling to get through to us. Our IT team and phone system service provider are working hard to resolve the matter and early reports show it is an issue with a small number of network providers.

    We apologise for the inconvenience this may have caused you.

    We have set up a temporary, alternative number to get through to us: 0330 124 0010

    If you are still unable to get through and if possible, please send an email to customerservice@pureutilities.co.uk and provide a contact number. We’ll call you back as soon as we can.

    Thank you for your understanding while we fix this problem.

    (Latest update 20/01/2021 11:37)