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    COVID-19 Support: Updated Charges Relief Scheme

    The industry’s regulator, the Water Industry Commission for Scotland (WICS), has updated the Charges Relief Scheme to provide further support to businesses in Scotland who have recently been, or are continuing to be affected by COVID-19.   2021 Wholesale Charge Deferral Scheme (2021 WCDS) This updated Scheme consists of two parts: Part A – This […]

    Scottish Water News Release: Scottish Water appeals for help tracing leaks and bursts in the north-east

    Please find Scottish Water’s recent Press Release below: SCOTTISH WATER APPEALS FOR HELP TRACING LEAKS AND BURSTS IN THE NORTH-EAST   Scottish Water teams are working hard to trace and repair leaks across water networks in the north-east, following the impacts of last week’s extreme low temperatures and the thaw now underway. Local response teams […]


    water and environment

    Please find Scottish Water’s recent Press Release below:   SCOTTISH WATER REMINDING CUSTOMERS TO CHECK & PROTECT PIPES Scottish Water is reminding householders and businesses across Scotland to ensure water pipes on their property are checked and protected during the winter to prevent burst pipes and flooding in freezing temperatures and reduce the risk of […]

    Re-opening your premises? These handy tips will help get your water and waste running safely and smoothly.

    water services

    Run your taps Start with the tap nearest to where mains water enters the building and run every tap by itself until the water is cool and clear. Water held in a storage cistern or tank for some time should be emptied and re-filled before use.   Wash appliances Wash, flush and rinse all appliances […]

    Message from Scottish Water: Legionella Reminder

    Following our post on 29th May 2020 titled “Water UK: Recovering Water Supplies after Prolonged Inactivity”, Scottish Water have asked us to remind customers about the dangers of legionella. Unfortunately, there has been an outbreak of legionella at a number of buildings which have opened recently, after being closed for the lockdown. Water UK has […]

    Charges Relief Schemes Announced

    The industry’s regulator, the Water Industry Commission for Scotland (WICS), has launched two Charges Relief Schemes to provide additional support to businesses in Scotland facing difficulties with their water and sewerage charges during this challenging time.   Prepayment Refund Scheme This Scheme ensures Licensed Providers offer a part-refund to customers who have pre-paid their Charges […]

    Water UK: Recovering Water Supplies after Prolonged Inactivity

    Water UK has published a guide for businesses on recovering drinking water supplies after a prolonged period of inactivity. It can be found here. The note provides guidance to building owners, landlords, managers and to those who operate “Refill” schemes. It explains the steps necessary once access to buildings is permitted, as to how to […]

    Pure Utilities Corona Virus Information

    pure utilities logo

    The COVID-19 (Coronavirus) situation is changing daily, but the support and services we provide to our customers aren’t. We’re always here to help our customers the best we possibly can, especially during these unprecedented times. Like many businesses, PURE is directly affected by this pandemic but we remain operating close to normal levels and continue […]

    Scottish Landlord Portal

    Pure Utilities

    A new website portal has been launched to help commercial Landlords update and manage the tenancy and occupancy details of their non-domestic properties. The ‘Scottish Landlord Portal’ has been created and is hosted by the Central Market Agency (CMA Scotland). Landlords are now required by Law to inform water suppliers of the occupancy status of […]