Service Requests

general enquiries

If you require any assistance with your services, please contact us and a member of our team will be happy to assist.

E: customerservice@pureutilities.co.uk

T: 0330 113 3050

If you prefer to call us rather than e-mail, we promise to call you back if our lines are busy.

burst pipe

Floods, Burst Pipes and Leaks

If you spot a flood, burst pipe or leak beyond the boundary of your property, please call Scottish Water on 0800 077 8778.

Alternatively, let PURE know and we will report it for you. If the flood, burst pipe or leak is within the boundary of your property, please call your current Licensed Provider who will help you establish the best course of action.

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