Our team of water experts can answer any questions you may have about switching supplier. Just fill out the form below and we'll get back to you with some sound advice at the very least.
If you have a query or simply need more information, please contact us without obligation;
E: enquiries@pureutilities.co.uk
If you prefer to call us rather than e-mail, leave a message and we promise to call you back if our lines are busy.
If you spot a flood, burst pipe or leak beyond the boundary of your property, please call Scottish Water on 0800 077 8778.
Alternatively, let PURE know and we will report it for you. If the flood, burst pipe or leak is within the boundary of your property, please call your current Licensed Provider who will help you establish the best course of action.
We may have sent you a notice advising that your non-domestic premises is potentially a ‘Gap Site’. To respond or discuss this with us please see the ‘Gap Site’ section of our website.
If we’ve done something wrong, we want to know about it as soon as possible, to put it right. We are committed to providing first class customer service, which includes resolving complaints effectively, correctly and fairly. Regrettably, every organisation makes mistakes from time to time – we want to learn from any we make.
If you decide to raise a complaint, please contact us in the first instance. We’ll follow this procedure.
Download our Complaints Procedure