Register Dispute

If you have a dispute, we want to hear from you. To help us resolve disputes promptly, accurately and fairly, please complete the following form. Alternatively, please contact us on 0330 113 3050, or email these details to customerservice@pureutilities.co.uk

Account Details

Company / Business Name (Required)
PURE Account Number (Required)
SPID (Supply Point ID) (Required)

Your Details

Your Name (Required)
Your Position
Your Email (Required)
Your Phone

Dispute Contact Details (If different from above)

Contact Name
Contact Position
Contact Email
Contact Phone
NOTE: We will use these details to get in touch if we require any additional details, and to supply any updates or outcomes about the dispute.

Dispute Type

Please select the most appropriate type of disputeIncorrect ServicesIncorrect ChargesBilling Incorrect PartyMissing PaymentPremises is DomesticPremises is VacantDuplicate BillingOther

Dispute Details

Bills Related to Dispute (Please include references of all related bills)

Value of Dispute
IMPORTANT Please ensure payment of any amounts not disputed are paid as usual

Please provide the details / basis of your dispute

Our Complaints Handling Procedure

If we’ve done something wrong, we want to know about it as soon as possible, to put it right. We are committed to providing first class customer service, which includes resolving complaints effectively, correctly and fairly. Regrettably, every organisation makes mistakes from time to time – we want to learn from any we make.

If you decide to raise a complaint, please contact us in the first instance. We’ll follow this procedure.

Download our Complaints Procedure

Register Dispute

Our Complaints Handling Procedure

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