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How can we help you?


The COVID-19 (Coronavirus) situation is changing daily, but the support and services we provide to our customers aren’t. We’re always here to help our customers the best we possibly can, especially during these unprecedented times.

Like many businesses, PURE is directly affected by this pandemic but we remain operating close to normal levels and continue to deliver services to our customers.

There may be a slight delay answering your calls or emails during this period but please do not hesitate to contact us. We’re here to provide additional support to our customers like flexible payment plans and we’ll work with individual customers who have had to close their premises.

As you’d expect, Scottish Water have solid strategies to cope in times like these, to ensure your water supply remains unaffected.

We understand there are many uncertainties at present but be reassured we are doing all we can to help our customers through this difficult period. We’re looking forward to returning to normality as soon as possible and we thank our valued customers for working with us in the meantime.