Pure Utilities is licensed by the Water Industry Commission for Scotland (WICS) and works with Scottish Water to provide Water and Waste Water services to non-domestic premises.

Part of our work involves checking the industry central data system, to help ensure customers are correctly billed for the services they use. You may have been directed to this page if you have received a communication from us explaining that you may be the owner/occupier of a non-domestic premises, which has been identified as a potential ‘Gap Site’. You can submit the requested details online by clicking the button on this page.

If you complete the online form there is no need to return the form by email or post. Alternatively you can contact our Gap Team by phone on 0330 113 3050 (select option 3), or by email gap@pureutilities.co.uk

FREE: Save Water, Save Money, Help the Environment.

Once your water services are registered and you choose to remain a customer of Pure Utilities, you will be eligible to claim a free ‘Water Hippo’ cistern displacement device.

This directly reduces the volume of water measured through a meter which subsequently reduces your water bill.

As the Water Hippo can save between 1 and 3 litres of water every time a toilet is flushed, you could save up to 10 litres of water a day per employee.